Mind Your E-Mail Manners

"Don't contribute to rudeness on the Web; learn these ten rules and use them forever.
James A. Martin
Monday, September 25, 2000 12:00 AM PDT
Let's begin our e-mail etiquette course with a pop quiz: Your coworker Hank has such terrible breath that it's become a subject of office gossip. Should you send an anonymous e-mail to warn Hank, tactfully, of the problem?
If your answer is yes, you've violated PC World's second rule of e-mail etiquette: Don't use e-mail to deliver sensitive messages. But don't be discouraged: Lots of other people's e-mail manners are as bad or worse.
With the explosion in use of the Internet and personal computers have come massive violations of e-mail etiquette. An online survey conducted by Yahoo found that the majority of 13,000 respondents scored a C-minus in e-mail etiquette. As manners maven Letitia Baldrige recently said in a USA Today opinion piece, 'E-mail is so beloved, universally accepted, and adored that I feel almost like a traitor suggesting that there is a growing trend to abuse it.'"
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